Privacy Policy

1. General Provisions

This privacy policy regarding personal data processing is compiled in accordance with the requirements of Federal Law No. 152-FZ of July 27, 2006 "On Personal Data" (hereinafter referred to as the Personal Data Law) and defines the procedure for processing personal data and measures to ensure the security of personal data taken by SOLVER FZCO (hereinafter referred to as the Operator).
1.1. The Operator sets compliance with the rights and freedoms of individuals as the most important goal and condition for carrying out its activities in processing their personal data, including the protection of rights to privacy, personal and family secrets.
1.2. This Policy of the Operator regarding the processing of personal data (hereinafter - the Policy) applies to all information that the Operator may obtain about visitors to the website http://solver-instal.com/.
Key Definitions Used in the Policy
2.1. Automated processing of personal data - processing of personal data using computer technology means.
2.2. Blocking of personal data - temporary suspension of the processing of personal data (except in cases where processing is necessary to clarify personal data).
2.3. Website - a set of graphic and informational materials, as well as computer programs and databases providing their availability on the Internet at the network address http://solver-instal.com/.
2.4. Personal data information system - a set of personal data contained in databases and providing their processing by information technology and technical means.
2.5. Depersonalization of personal data - actions that make it impossible to determine the belonging of personal data to a specific User or other subject of personal data without using additional information.
2.6. Processing of personal data - any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (updating, changing), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.
2.7. Operator - a state body, municipal body, legal or natural person, independently or jointly with other persons organizing and/or carrying out the processing of personal data, as well as determining the purposes of processing personal data, the composition of personal data subject to processing, actions (operations) performed with personal data.
2.8. Personal data - any information directly or indirectly related to a specific or determinable User of the website http://solver-instal.com/.
2.9. Personal data permitted for distribution by the data subject - personal data to which an unlimited number of persons have access, provided by the data subject by giving consent to the processing of personal data, permitted for distribution by the data subject in the manner provided by the Personal Data Law (hereinafter - personal data permitted for distribution).
2.10. User - any visitor to the website http://solver-instal.com/.
2.11. Provision of personal data - actions aimed at disclosing personal data to a specific person or a specific group of persons.
2.12. Distribution of personal data - any actions aimed at disclosing personal data to an indefinite number of persons (transferring personal data) or making personal data available to an unlimited number of persons, including disclosing personal data in mass media, posting on information and telecommunication networks, or providing access to personal data by any other means.
2.13. Cross-border transfer of personal data - transfer of personal data to the territory of a foreign state to an authority of a foreign state, a foreign individual, or a foreign legal entity.
2.14. Destruction of personal data - any actions resulting in the irreversible destruction of personal data with the impossibility of further recovery of the content of personal data in the personal data information system and/or the destruction of material carriers of personal data.

Key Rights and Obligations of the Operator
3.1. The Operator has the right to:
— receive from the subject of personal data accurate information and/or documents containing personal data;
— in case of withdrawal by the subject of personal data of consent to the processing of personal data, as well as the submission of a request for termination of the processing of personal data, the Operator has the right to continue processing personal data without the consent of the subject of personal data if there are grounds specified in the Personal Data Law;
— independently determine the composition and list of measures necessary and sufficient to ensure the fulfillment of obligations provided for by the Personal Data Law and adopted in accordance with it regulatory legal acts, unless otherwise provided by the Personal Data Law or other federal laws.
3.2. The Operator is obliged to:
— provide the subject of personal data, upon his request, with information regarding the processing of his personal data;
— organize the processing of personal data in the manner established by the current legislation of the UAE;
— respond to requests and inquiries from subjects of personal data and their legal representatives in accordance with the requirements of the Personal Data Law;
— provide the necessary information to the authorized body for the protection of the rights of subjects of personal data upon request of this body within 10 days from the date of receiving such request;
— publish or otherwise ensure unlimited access to this Policy regarding the processing of personal data;
— take legal, organizational, and technical measures to protect personal data from unauthorized or accidental access to them, destruction, alteration, blocking, copying, provision, distribution of personal data, as well as from other illegal actions regarding personal data;
— stop the transfer (distribution, provision, access) of personal data, stop processing and destroy personal data in the manner and cases provided for by the Personal Data Law;
— fulfill other obligations provided for by the Personal Data Law.
Key Rights and Obligations of Personal Data Subjects
4.1. Personal data subjects have the right to:
— receive information regarding the processing of their personal data, except as provided by federal laws. Information is provided to the subject of personal data by the Operator in an accessible form, and it should not contain personal data related to other subjects of personal data, except in cases where there are legal grounds for disclosing such personal data. The list of information and the procedure for obtaining it are established by the Personal Data Law;
— demand from the operator the clarification of their personal data, their blocking or destruction in case the personal data are incomplete, outdated, inaccurate, unlawfully obtained, or are not necessary for the stated purpose of processing, as well as to take legal measures to protect their rights;
— impose a condition of prior consent when processing personal data for the purpose of marketing goods, works, and services;
— withdraw consent to the processing of personal data, as well as submit a request to terminate the processing of personal data;
— appeal to the authorized body for the protection of the rights of personal data subjects or in court against unlawful actions or inaction of the Operator in processing their personal data;
— exercise other rights provided for by the legislation of the UAE.
4.2. Personal data subjects are obliged to:
— provide the Operator with accurate data about themselves;
— inform the Operator about the clarification (updating, changing) of their personal data.
4.3. Individuals who provide the Operator with inaccurate information about themselves or information about another subject of personal data without the consent of the latter bear responsibility in accordance with the legislation of the UAE.

Principles of Personal Data Processing
5.1. Processing of personal data is carried out on a lawful and fair basis.
5.2. Processing of personal data is limited to achieving specific, predefined, and lawful purposes. Processing of personal data that is incompatible with the purposes of collecting personal data is not allowed.
5.3. Combining databases containing personal data processed for incompatible purposes is not allowed.
5.4. Only personal data that corresponds to the purposes of their processing are subject to processing.
5.5. The content and volume of processed personal data correspond to the declared purposes of processing. Redundancy of processed personal data in relation to the declared purposes of their processing is not allowed.
5.6. When processing personal data, accuracy, sufficiency, and, where necessary, relevance of personal data to the purposes of processing are ensured. The Operator takes necessary measures and/or ensures their adoption to delete or clarify incomplete or inaccurate data.
5.7. Personal data are stored in a form that allows identifying the subject of personal data for no longer than is required by the purposes of processing personal data, unless the storage period for personal data is established by federal law, a contract, the party of which, the beneficiary, or the guarantor under which is the subject of personal data. Processed personal data are destroyed or depersonalized upon achievement of the purposes of processing or in case of loss of the need to achieve these purposes, unless otherwise provided by federal law.
Purposes of Personal Data Processing
Processing Purpose: Providing User access to services, information, and/or materials contained on the website
Personal Data:
Surname, Name, Patronymic
Email address
Phone numbers
Legal Grounds:
Charter (founding) documents of the Operator
Contracts concluded between the Operator and the subject of personal data
Types of Personal Data Processing:
Collection, recording, systematization, accumulation, storage, destruction, and depersonalization of personal data
Sending informational emails to the email address

Conditions for Personal Data Processing
7.1. Processing of personal data is carried out with the consent of the subject of personal data for the processing of their personal data.
7.2. Processing of personal data is necessary for achieving the purposes provided for by an international treaty of the United Arab Emirates or by law, for the performance of functions, powers, and duties imposed on the operator by the legislation of the United Arab Emirates.
7.3. Processing of personal data is necessary for the administration of justice, execution of a judicial act, act of another authority or official, which must be executed in accordance with the legislation of the United Arab Emirates on enforcement proceedings.
7.4. Processing of personal data is necessary for the performance of a contract, of which the subject of personal data is a party, or the beneficiary or guarantor under which is the subject of personal data, as well as for concluding a contract at the initiative of the subject of personal data or a contract under which the subject of personal data will be a beneficiary or guarantor.
7.5. Processing of personal data is necessary for the realization of the rights and legitimate interests of the operator or third parties, or for the achievement of socially significant goals, provided that the rights and freedoms of the subject of personal data are not violated.
7.6. Processing is carried out of personal data, access to which is provided by the subject of personal data or at their request (hereinafter referred to as publicly available personal data).
7.7. Processing of personal data subject to publication or mandatory disclosure in accordance with federal law.
Procedure for the Collection, Storage, Transmission, and Other Types of Personal Data Processing
The security of personal data processed by the Operator is ensured by implementing legal, organizational, and technical measures necessary to fully comply with the requirements of the current legislation in the field of personal data protection.
8.1. The Operator ensures the safety of personal data and takes all possible measures to prevent unauthorized access to personal data.
8.2. User's personal data will never, under any circumstances, be transferred to third parties, except in cases related to the execution of current legislation or if the subject of personal data has given consent to the Operator for the transfer of data to a third party for the performance of obligations under a civil law contract.
8.3. In case of inaccuracies in personal data, the User can update them independently by sending a notification to the Operator at the email address partners@solver.ae with the subject "Personal Data Update".
8.4. The processing period of personal data is determined by the achievement of the purposes for which personal data were collected unless another period is provided by a contract or applicable legislation.
The User can revoke their consent to the processing of personal data at any time by sending a notification to the Operator via email to the email address partners@solver.ae with the subject "Withdrawal of Consent for Personal Data Processing".
8.5. All information collected by third-party services, including payment systems, communication tools, and other service providers, is stored and processed by these entities (Operators) in accordance with their User Agreement and Privacy Policy. The subject of personal data and/or these documents. The Operator is not responsible for the actions of third parties, including the service providers specified in this clause.
8.6. Prohibitions imposed by the subject of personal data on transfer (except for providing access) or processing conditions (except for access) of personal data allowed for dissemination do not apply in cases of personal data processing in the interests of the state, public, and other public interests determined by the legislation of the United Arab Emirates.
8.7. The Operator ensures the confidentiality of personal data during its processing.
8.8. The Operator stores personal data in a form that allows identifying the subject of personal data for no longer than is required by the purposes of processing personal data, unless the storage period for personal data is established by federal law, a contract, the party of which, the beneficiary, or the guarantor under which is the subject of personal data.
8.9. The cessation of personal data processing may be conditional upon the achievement of the purposes of personal data processing, expiration of the term of consent of the subject of personal data, withdrawal of consent by the subject of personal data or a demand to cease personal data processing, as well as identification of unlawful processing of personal data.

List of Actions Performed by the Operator with the Obtained Personal Data
9.1. The Operator carries out collection, recording, systematization, accumulation, storage, clarification (updating, modification), extraction, use, transmission (distribution, provision, access), depersonalization, blocking, deletion, and destruction of personal data.
9.2. The Operator performs automated processing of personal data with receipt and/or transmission of the received information via information and telecommunication networks or without such networks.
Cross-Border Transfer of Personal Data
10.1. Before commencing activities related to the cross-border transfer of personal data, the Operator must notify the authorized body for the protection of the rights of personal data subjects of its intention to carry out the cross-border transfer of personal data (such notification is sent separately from the notification of the intention to process personal data).
10.2. Before submitting the above-mentioned notification, the Operator is obliged to obtain from the authorities of the foreign state, foreign individuals, and foreign legal entities, to whom the cross-border transfer of personal data is planned, the relevant information.
Confidentiality of Personal Data
The Operator and other persons who have access to personal data are obliged not to disclose personal data to third parties and not to distribute personal data without the consent of the personal data subject, unless otherwise provided by federal law.
Final Provisions
12.1. The User can obtain any clarifications on issues related to the processing of their personal data by contacting the Operator via email at partners@solver.ae.
12.2. Any changes to the policy of personal data processing by the Operator will be reflected in this document. The policy is valid indefinitely until replaced by a new version.
12.3. The current version of the Policy is freely available on the Internet at http://solver-instal.com/policy.